Refund policy
At Parker Marine, customer satisfaction is important to us. We want you to shop with confidence knowing that we are committed to providing reliable service and a straightforward return process for eligible orders across Canada.
Returns & Exchanges
We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.
To be eligible for a return or exchange, items must:
- Be unused and in new condition
- Include original packaging, accessories, and documentation
- Be returned within 30 days of receiving your order
Products that show signs of use, damage caused after delivery, or missing components may not qualify for a refund or exchange.
Return Process
Returns are accepted by mail.
To start a return request, please contact our support team with your order information. Once your return is approved, you will receive instructions along with a downloadable return shipping label.
Return shipping labels are provided at no additional cost for eligible returns.
Refunds
Once your returned item is received and inspected, approved refunds are processed to the original payment method within 7 business days.
You will receive a confirmation email once your refund has been processed.
Exchanges
We gladly accept exchanges for eligible products within the 30-day return window. If you would like to exchange an item, please contact our customer support team for assistance.
Restocking Fees
Parker Marine does not charge restocking fees for eligible returns.
Return Address
Parker Marine
1920 E Wellington Rd
Nanaimo, BC V9S 5X6
Canada
Contact
Parker Marine
1920 E Wellington Rd, Nanaimo, BC V9S 5X6, Canada
Phone: +1 250-334-4808
Email: shoponline@shop.parkermarine.ca
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM
Time zone: (GMT-05:00) EST